Privacy Policy

This Privacy Policy explains how WildWin collects, uses and protects personal information when you create an account, play games or use our website and mobile apps. We take your privacy seriously and describe below the types of data we handle, why we process it, how we keep it secure and the choices available to you as a user in the United Kingdom.

Types of data we collect

We collect a range of information to operate accounts, process payments and ensure safe play. This includes personal data you give us directly, technical data recorded automatically when you use our services and transactional data relating to deposits, wagers and withdrawals.

Personal data

Personal data covers your name, date of birth, postal address, email address, telephone number and government ID where required for verification. We also store account credentials, security questions and any correspondence you send to our support team.

Technical data

Technical data includes IP address, device identifiers, browser type, operating system, language settings and log files. We use this information to deliver the site, prevent fraud and detect unauthorised access.

Transactional data

Transactional data covers payment details, deposit and withdrawal history, game activity, bet history and bonus usage. We may also record session times, duration and patterns of play to comply with responsible gambling checks and anti-money laundering requirements.

How we use your information

We use your data to provide and improve our services, verify your identity, process payments, handle enquiries and investigate suspicious activity. Information also helps us meet legal obligations, resolve disputes and apply responsible gambling measures such as deposit limits and self-exclusion.

Data protection practices

We protect personal information using industry-standard technical and organisational measures, including encryption in transit, access controls and secure storage. Access to personal data is restricted to staff with a business need and to authorised third-party providers who support our operations.

Cookies and tracking technologies

We use cookies and similar technologies to make the site work, remember preferences and measure performance. Some cookies are essential for logging in and security, while others support analytics and personalised content. You can manage cookie settings in your browser or via the cookie controls on our site.

Information sharing and third parties

We may share information with payment processors, identity verification services, fraud prevention agencies, analytics providers and regulators where required by law. We do not sell your personal data. Third parties that process data on our behalf are bound by contract to keep information secure and use it only for the purposes we specify.

User rights

You have rights over your personal data, including the right to access, correct or request deletion of information, and to object to or restrict certain processing. You may also request a copy of personal data we hold in a commonly used format. Requests will be handled in line with applicable data protection law.

Access, correction and deletion of data

If you need to update or remove your information, contact our support team. We will verify your identity before making changes. In some cases we may retain certain records to comply with legal or regulatory obligations or to resolve disputes.

Privacy policy updates

We may update this policy from time to time to reflect changes in our processes or legal requirements. Where material changes occur we will notify logged-in users or publish a prominent notice on the site. Continued use after an update indicates acceptance of the revised policy.