At WildWin we are committed to promoting safer gambling and supporting player wellbeing. We aim to make it straightforward for customers to keep play enjoyable and under control, by offering clear tools, information and access to professional support. Our approach places player safety first and encourages controlled play at all times.
We apply a harm-minimisation approach that focuses on prevention, early intervention and customer choice. Our policies are designed to detect risky behaviour, limit exposure to harm and ensure that customers can make informed decisions about their play. We treat welfare concerns seriously and will act to protect accounts where required.
Customers have access to a range of tools to manage how they play. These include account limits, time‑out options and self‑exclusion. We recommend using these features proactively to keep activity within personal comfort levels. Staff may also suggest controls or temporarily restrict access when risk indicators appear.
Players can set daily, weekly and monthly deposit limits from their account settings. Limits can be increased only after a waiting period, and decreases are applied immediately. Setting a limit helps control how much is placed into play and is a simple first step towards safer gambling.
Loss limits allow customers to cap total net losses over a chosen period. This complements deposit controls by focusing on overall spending rather than single deposits. We encourage regular review and adjustment of loss limits to match changing circumstances.
Time limits and short account breaks are available to restrict session length or pause activity for a set number of days. These temporary measures are useful for cooling off and reassessing play habits. Customers can combine time limits with deposit or loss caps for extra control.
Self‑exclusion is a formal option to block access for an agreed period or permanently. We support self‑exclusion requests promptly and provide information on the associated processes. In the UK, self‑exclusion may also be arranged through national services such as GAMSTOP for cross-operator exclusion.
If gambling is causing harm, seek support from trained organisations. In Great Britain you can contact BeGambleAware, GamCare or register with GAMSTOP for cross-operator self‑exclusion. For confidential advice and treatment referrals speak to these services or to a healthcare professional. If you need assistance applying controls on your Wild Win account, contact our support team for guidance and next steps.
