WildWin Casino Responsible Gambling

At WildWin we take safer gambling seriously. We want every player to enjoy their time with us while keeping control of their activity and finances. This page explains the principles we follow, the tools you can use to manage play, how to set limits or take a break, and where to go for confidential help if gambling becomes a problem.

Our player protection principles

We aim to make play safe, transparent and fair. We promote informed choices and early intervention, and we train our team to spot and respond to signs of harm. Where necessary we will take action to limit or close accounts to protect customers. Our approach balances customer safety with respect for privacy and dignity.

Activity-control tools

We provide a suite of practical tools you can use from your account settings to stay in control. These include deposit limits, loss limits, session time limits, cooling-off periods and self-exclusion. You can change most limits instantly, or set them to come into effect after a short delay to help prevent impulsive changes.

Deposit limits

Set a daily, weekly or monthly deposit cap to control how much you add to your account. Limits are easy to apply and can be reduced immediately. Increasing a limit usually requires a waiting period to discourage rapid escalation.

Loss limits and time limits

Loss limits let you cap net losses over set periods. Time limits and session reminders help you manage how long you play by sending notifications or automatically ending sessions after a set time.

Account breaks and self-exclusion

If you need a longer break you can choose a short time-out or a longer self-exclusion period. Self-exclusion prevents logins and deposits for the selected period and may include blocking from related services where applicable. We will provide clear guidance if you choose either option.

Recognising signs of problematic behaviour

Look out for behaviours such as chasing losses, playing for longer than intended, neglecting work or family, borrowing to gamble, or hiding activity. If you notice these in yourself or someone close to you, consider using our tools and seeking support.

Tips for maintaining control

Practical steps include setting realistic limits before you play, using session reminders, separating gambling funds from everyday money, avoiding gambling when stressed or tired, and never using credit to gamble. Share controls with a trusted person if you need extra support.

Professional help and support organisations

If you need confidential advice we recommend GamCare, BeGambleAware and GAMSTOP. These organisations offer guidance, counselling and self-exclusion options across the UK. For immediate assistance or to discuss account controls with us, contact our team at [email protected].