If you have questions, account‑related issues, technical concerns or general feedback, support is available to help. The team can assist with verification, deposits and withdrawals, game access and security queries. Contact options include live chat, email and phone so you can choose the most convenient communication channel. Response times vary by method; see the contact details below for specific hours and routes. Please include your account ID to speed up help.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email, live chat, phone) |
| General enquiries | [email protected] (email only) |
| Affiliate enquiries | [email protected] (affiliate programme) |
| Payments | [email protected] (billing enquiries) |
| Privacy | [email protected] (data protection) |
| Phone | +44 20 7946 0385 (calls) |
| Working hours | Mon–Fri, 09:00–18:00; live chat 24/7 |
Email is the preferred method for detailed requests, account-related issues, or cases that require explanations or documents. Please send correspondence to [email protected] with a clear subject line, your full name, registered email or account ID, and any relevant attachments. Providing up-to-date contact details helps avoid delays and allows quicker verification.
Customer support aims to respond promptly. Most enquiries are answered within one business day, while more complex matters — for example KYC checks, payment investigations or security reviews — may take longer depending on their nature and required checks. If a case requires extra time the team will notify you and provide an estimated timeframe for resolution.
Please share feedback, suggestions or ideas for improving this website. Your comments are reviewed carefully by the team and help shape future updates, content and features. Submissions that highlight usability issues, missing information or new feature requests are particularly useful. Use the feedback form or contact support to send your thoughts — they directly inform improvements to the service and user experience.
