These Terms and Conditions describe the rules that apply when you use the WildWin platform. They set out the contractual relationship between you and us, explaining your obligations as a user and our obligations as the operator. By registering for an account, making deposits or placing wagers you accept these terms; please read them carefully and retain a copy for your records.
You are responsible for keeping your account details accurate and secure. Only the account holder may use an account: sharing login credentials, permitting unauthorised access, or operating multiple accounts is prohibited. You must notify [email protected] immediately if you suspect unauthorised activity. We may suspend or close an account where we reasonably suspect fraud, bonus abuse, chargebacks, contraventions of these terms, or where required by law.
To open and use an account you must be at least 18 years old and located in a jurisdiction where the services are permitted. We may refuse registration or limit access where local law prohibits gambling. We will carry out identity and age verification (KYC) checks and may request documents such as proof of identity, address or payment method; you must provide these on request before certain services, including withdrawals, are carried out.
Users must not exploit or interfere with the platform. Prohibited conduct includes: using bots or automated tools, attempting to manipulate game outcomes, colluding with others to gain an advantage, providing false documents, or seeking to avoid limits and controls. Repeated or serious breaches may lead to account closure, forfeiture of balances and, where appropriate, legal action.
Promotions and bonuses are subject to separate, specific terms which form part of these Terms and Conditions. Bonuses may carry wagering or playthrough requirements, contribution rates by game type, maximum bet limits while wagering and exclusions for certain products. We reserve the right to refuse, reclaim or void bonus funds where there is evidence of misuse, fraud or non‑compliance with promotion terms.
Deposit and withdrawal methods available to you will depend on your jurisdiction and the payment options you select. We may require verification documents and perform anti‑money‑laundering checks before processing withdrawals. Withdrawals may be subject to limits, pending review or delayed while required checks are completed. Any fees charged by payment providers are a matter between you and that provider.
If you have a complaint please contact [email protected] so we can investigate. We will aim to respond promptly and resolve disputes in a timely and fair manner. Where we cannot reach agreement, either party may pursue further redress through the appropriate regulatory or legal channels available in the relevant jurisdiction.
We may amend these terms from time to time. Material changes will be communicated via the platform or by email; continued use of the service after notification constitutes acceptance of the updated terms. For clarity, Wild Win will always publish the date of any revision and make prior versions available on request.
